Delivery, Cancellation and Refunds

Last updated: 28 September 2026

This is an English translation provided for convenience. If it differs from the Turkish original, the Turkish version prevails.

1. Seller

Cevdet Aslan · Pendik V.D. 0870214606 · Kurtköy Mah. Ankara Cad. Yelken Plaza No: 289 İç Kapı No: 21, Pendik / İstanbul · +90 539 322 17 37 · info@tapiko.app

2. Scope

These terms cover the Tapiko software subscription and the stamper kit sent free of charge with it. Stamps and gifts on customers' cards are not covered here; they are a matter between the business and its customer (see the Terms of Service).

3. Delivery of the software service

The service is provided electronically and needs no shipping. The dashboard becomes available when sign-up is complete during the trial, and the moment payment is confirmed in a paid period.

4. Delivery of the stamper kit

The kit is shipped free of charge by courier to the delivery address you gave at sign-up; we pay the shipping.
The kit is handed to the courier within the legal thirty-day period in all cases. You can follow its status on the Stampers page of the dashboard.
You are responsible for the accuracy of your delivery address and phone number. If you need to change the address, write to us before the kit ships; a kit returned because of a wrong address is sent again once you give the correct one.
You do not have to wait for the kit: from day one you can give stamps with the QR code shown on your shop's screen.

5. Loss or damage in transit

The risk of loss and damage stays with us until the kit is delivered to you. If the parcel looks damaged, have the courier record a damage report on delivery and write to us with a photo. We send a new kit free of charge in place of one lost or damaged in transit.

6. Cancelling your subscription

You can cancel at any time with the “Cancel automatic renewal” button on the Subscription page of the dashboard. You do not need to contact us.
After cancellation your stored card is not charged again. The service continues without interruption until the end of the period you paid for.
No card details are taken during the 30-day trial, so there is no payment to cancel; no fee is charged when the trial ends.
Even if your subscription ends, your customers do not lose their cards or the rewards they have earned.

7. Right of withdrawal

The subscription is bought for your business's commercial activity. Even where you count as a consumer, the right of withdrawal cannot be exercised for services performed instantly in electronic form, because by confirming the payment you agree that the service begins immediately (Distance Contracts Regulation, art. 15). Details: Distance Sales Agreement.

8. Refunds

No partial refund (for unused days) is made for a monthly period that has started; cancelling stops the next period's charge.
If a charge is made in error or twice, or you are charged after cancelling, the full amount is refunded. Just write to info@tapiko.app.
Approved refunds are made to the card used for payment, through PayTR, within 14 days. How long it takes to appear in your account depends on your bank.

9. Returning the stamper kit

The stamper kit is free and is not asked back on cancellation, so it does not need to be returned and no amount arises to be refunded for it.

10. Faulty or incomplete stampers

If the kit arrives incomplete or in the wrong colour, or a stamper does not work under normal use, write to us; we send a new one free of charge.
If you would rather not wait, you can prepare a new stamper yourself on the Stampers page of the dashboard and write it to a blank NFC tag.
Disable a lost or stolen stamper from the dashboard straight away; you can prepare a replacement on the same page.

11. Cancellation of an order by us

If the sign-up details are clearly wrong, fraud is suspected or delivery becomes impossible, we may pause or cancel shipping the kit; we will let you know if we do. Any fee taken for this reason is refunded in full.

12. Disputes

These terms are governed by the laws of the Republic of Turkey. The courts and enforcement offices of İstanbul (Anadolu) have jurisdiction over disputes; where you count as a consumer, the Consumer Arbitration Committees and Consumer Courts do.