What gets asked most from behind the counter.
Didn't find your answer? Write to us — we read it even in the morning rush.
Does the customer need to download an app?
No. The card opens in the phone's own browser; nothing is downloaded from a store. On their first stamp the customer signs in once (with Apple, Google or a phone number, a few seconds), and their cards are kept on their account. Anyone who wants can add Tapiko to their home screen — on an iPhone that is needed for campaign notifications.
How is a stamp given?
You tap the stamper against the customer's phone; the card opens in the phone's browser and the stamp is added — the customer does not have to open anything. Where you tap matters: it is the spot that touches the reader when paying contactless. On an iPhone that is next to the camera, on Android usually near the middle. If you cannot find it, start at the top of the phone and move slowly down.
Can one tap give more than one stamp?
Yes. If the card allows several stamps per tap, the phone first asks "how many?", the customer picks the number, and that many stamps are added. You set the upper limit on the Card design page.
What if the stamper stops working?
The dashboard's "Damga ver" screen shows a single-use QR code at the till; the customer scans it with their phone camera and the stamp lands. You can also use the second, pre-registered spare stamper from the box. Then let us know and we will send a replacement.
How does a customer use their reward?
When a card fills up, a gift is added to the customer's cards. The customer opens it and presses "Use", and you tap the stamper against the phone — so a reward is only spent while your hardware is there. If the stamper is not at hand, scan the customer's QR code from "Damga ver › Ödül ver"; as a last resort the customer can use a one-minute coupon.
I lost my stamper.
Disable it straight away on the Stampers page. From that moment, stamps given with it are refused. Carry on with the spare or the QR code on the "Damga ver" screen in the meantime. You can also prepare a new tag yourself from the same page.
Can I see which staff member gave a reward?
Stamps and rewards given with the stamper carry no staff name: the customer's own phone does the reading, and nobody is asked. Stamps and rewards given by QR code from the "Damga ver" screen are recorded under that staff member's name.
Can I change my card later?
Yes, all of it: the number of stamps, the reward, the colour, the icon. Changes apply immediately. If you change the reward text after a customer has earned a gift, that gift keeps the text it was earned with.